Refund and Returns Policy


My refund and returns policy applies only to non-physical goods/services. I don’t sell physical goods.


Only regular priced items may be refunded. Sale items cannot be refunded.

To be eligible for a full refund of a booked and paid service, you must contact RH Counselling at least 7 days or more before your appointment date.

A partly refund of 50% will be given if you cancel your appointment between 24 hours and 7 days before your appointment.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

No refund will be given if you cancel 24 hours or less before your appointment.

You must check availability first before paying your session online. No refund is given if you pay without checking availability.

Multi session offer not valid with any other offer, promotion or discount. No refund after 1st session is completed, all 10 sessions must be completed in 12 month and any session not completed in this window will expire. There will be no refund for unused sessions. You can change your appointment only if 24 hours or more notice of cancellation is given. If less than 24 hours notice is given then no credit for a new appointment. 

Non-refundable items:

  • Gift cards
  • Cancellation Fee (for 1 session, if you cancel your appointment 24 hours or less before your appointment starts)

Late or missing refund

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Need help?

Contact me at {email} for questions related to refunds and returns.