Website Disclaimer

Website Disclaimer - BACP Register


Dipl. Relationship & Addiction Counselling Service

Website Disclaimer, Privacy Policy & Terms and Conditions

1.1 This website disclaimer & Privacy Policy shall govern your use of my counselling website and all sub-pages.

1.2 By using my website, you accept this website disclaimer in full; accordingly, if you disagree with this website disclaimer or any part of this disclaimer, you must not use this website.

1.3 My website uses cookies; by using this website or agreeing to this website disclaimer, you consent to our use of it in accordance with the terms of our privacy and cookies policy.

1.3.1 Cookie Policy This counselling website uses cookies. By using this website and agreeing to this policy and website disclaimer, you consent to my use of cookies in accordance with the terms of this policy

1.3.2 About cookies A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that I store about you may be linked to the information stored in and obtained from cookies. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

1.3.3 Cookies on my website I use both, session and persistent cookies on this counselling website. The names of the cookies that I use on my counselling website, and the purposes for which they are used, are set out below:

(a) I use _dc (google Adsense, advertising cookies) on our website to recognise a computer when a user visits the website, track users as they navigate the website, analyse the use of the website, target advertisements which may be of particular interest to specific users.

(b) I use _ga and_gid (google Analytics) on my website to recognise a computer when a user visits the website, track users as they navigate the website, analyse the use of the website.

(c) I use wp-settings-2 / Gstatic  (WordPress Cookies) on my website to recognise a computer when a user visits the website, track users as they navigate the website, improve the website’s usability, analyse the use of the website, prevent fraud and improve the security of the website.

(d) I use wp-settings-time-2 / Kissmetrics (WordPress Stats) on my website to recognise a computer when a user visits the website, track users as they navigate the website, improve the website’s usability, analyse the use of the website, prevent fraud and improve the security of the website.

(e) I use smcx cookies (expire cookies) on my website to tell your browser how often to show my cookie policy to you.

(f) I use pll cookies (geolocation/language cookies) to recognise and show my website in  your preferred language.

(g) I use Wordfence cookies on my website to prevent fraud and improve the security of the website (named WFVT and Wordfence)

(h) I use DYNSRV Cookies for load balancing and to manage server traffic demand.

(i) I also use the service from Paypal, Stripe and their partners on my website which also use cookies.

1.3.4 Analytics cookies I use Google Analytics to analyse the use of my website. My analytics service provider generates statistical and other information about website use by means cookies. The analytics cookies used by my website have the following names: Kissmetrics, Gstatic, _dc, _ga and WordPress Stats The information generated relating to my counselling website is used to create reports about the use of my website. My analytics service provider’s privacy policy is available at:

1.3.5 Third party cookies My website also uses third party cookies. I publish Google AdSense interest-based advertisements on my website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on my website and on other websites across the web using the DoubleClick cookie. This behaviour tracking allows Google to tailor the advertisements you see on other websites to reflect your interests. You can view, delete or add interest categories associated with your browser by visiting: You can also opt out of the AdSense partner network cookie using those settings or using the NAI’s (Network Advertising Initiative’s) multi-cookie opt-out mechanism at: However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-in available at:]

1.3.6 Blocking cookies Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c) in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on my website.

1.3.7 Deleting cookies You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at;

(b) in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”. Deleting cookies will have a negative impact on the usability of many websites.

2. Credit

2.1 This counselling website disclaimer was created using templates from SEQ Legal (

3. Copyright notice

3.1 Copyright (c) 2011 – 2018

3.2  Subject to the express provisions of this website disclaimer:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in my website and the material on my website; and

(b) all the copyright and other intellectual property rights in my website and the material on my website are reserved.

4.Licence to use website

4.1 You may:

(a) view pages from my website in a web browser;

(b) download pages from my website for caching in a web browser; and

(c) print pages from my website, subject to the other provisions of this website disclaimer.

4.2 Except as expressly permitted by Section 4.1 or the other provisions of this website disclaimer, you must not download any material from our website or save any such material to your computer.

4.3 You may only use my website for your own personal purposes only, and you must not use my website for any other purposes.

4.4 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from my website (including republication on another website);

(b) sell, rent or sub-license material from my website;

(c) show any material from my website in public;

(d) exploit material from my website for a commercial purpose; or

(e) redistribute material from my website.

4.5 I reserve the right to restrict access to areas of my website, or indeed my whole website, at my discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on my website.

5. Acceptable use

5.1 You must not:

(a ) use my website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use my website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use my website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to my website without my express written consent;

(e) access or otherwise interact with my website using any robot, spider or other automated means;

(f) violate the directives set out in the robots.txt file for my website; or

(g) use data collected from my website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

5.2 You must not use data collected from my website to contact individuals, companies or other persons or entities.

5.3 You must ensure that all the information you supply to us through my website, or in relation to my website, is true, accurate, current, complete and non-misleading.

6. Limited warranties

6.1 I do not warrant or represent:

(a) the completeness or accuracy of the information published on my website;

(b) that the material on the website is up to date; or

(c) that the website or any service on the website will remain available.

6.2 I reserve the right to discontinue or alter any or all of my counselling website services, and to stop publishing my website, at any time in my sole discretion without notice or explanation; and save to the extent expressly provided otherwise in disclaimer, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if I stop publishing the website.

6.3 To the maximum extent permitted by applicable law and subject to Section 7.1, I exclude all representations and warranties relating to the subject matter of this disclaimer, my website and the use of my website.

7. Limitations and exclusions of liability

7.1 Nothing in this website disclaimer will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

7.2 The limitations and exclusions of liability set out in this Section 7 and elsewhere in this disclaimer:

(a) are subject to Section 7.1; and

(b) govern all liabilities arising under this disclaimer or relating to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

7.3 To the extent that my website and the information and services on my website are provided free of charge, I will not be liable for any loss or damage of any nature.

7.4 I will not be liable to you in respect of any losses arising out of any event or events beyond my reasonable control.

7.5 I will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

7.6 I will not be liable to you in respect of any loss or corruption of any data, database or software.

7.7 I will not be liable to you in respect of any special, indirect or consequential loss or damage.

7.8 You accept that I have an interest in limiting the personal liability of my officers, contractors and employees and, having regard to that interest, you acknowledge that I am a limited liability entity; you agree that you will not bring any claim personally against my officers, contractors or employees in respect of any losses you suffer in connection with the website or this disclaimer (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of my officers and employees).

7.9 Links to my website and all sub-pages

(a) Links pointing to my website should not be misleading.

(b) Appropriate link text should always be used in links pointing to my website.

(c) From time to time I may update the URL structure of our website and, unless I agree in writing otherwise, all links should point to

(d) You must not use my logo to link to my counselling website (or otherwise) without our express written permission.

(e) You must not link to my website using any inline linking technique.

(f) You must not frame the content of my website or use any similar technology in relation to the content of the website.

7.10 Links from my website and all sub-pages

(a) My website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.

(b) I have no control over the contents of third party websites, and I accept no responsibility for them or for any loss or damage that may arise from your use of them.

7.11 Removal of links

(a) You agree that, should I request the deletion of a link to my website that is within your control, you will delete the link promptly.

(b) If you would like me to remove a link to your website that is included on this website, please contact us using the contact details below. Unless you have a legal right to demand removal, such removal will be at my discretion.

8. Variation

8.1 I may revise this website disclaimer from time to time.

8.2 The revised website disclaimer shall apply to the use of my website from the time of publication of the revised disclaimer on the website. 

9. Severability

9.1 If a provision of this disclaimer is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

9.2 If any unlawful and/or unenforceable provision of this disclaimer would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

10. Law and jurisdiction

10.1 This website disclaimer shall be governed by and construed in accordance with British and Scottish Laws .

10.2 Any disputes relating to this website disclaimer shall be subject to the exclusive jurisdiction of the courts of Great Britain.

11.Statutory and regulatory disclosures

11.1 I am registered

(a) in Counselling; with BACP (; my registration number is: 095579, and with Relationship Scotland

(b) as a sole trader with HMRC. There is no online register to visit and any details are confidential. But if you have a problem or a claim about rhcounselling – Relationship & Addiction Counsellor Ramona Haetzer you can contact HMRC directly. You can find HMRC’s contact details by visiting

11.2 Iam subject to BACP, which is supervised by the Government, Department of Health.

11.3 I am registered as Counsellor with BACP in the United Kingdom and am subject to their rules, codes and ethics, which can be found on

12 Privacy policy

12.1 I am committed to safeguarding the privacy of my website visitors; in this policy I explain how I will treat your personal information.

12.2 By using my website and agreeing to this policy, you consent to my use of cookies in accordance with the terms of this policy.

12.3 Collecting personal information

12.3.1 I may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths) – this kind of information is only anonymised available for me;

(b) information that you provide to me when registering with rhcounselling (including your email address);

(c) information that you provide to me when using the services on my website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(d) information contained in or relating to any communications that you send to me or send through my website (including the communication content and meta data associated with the communication, email address, your name and telephone number); and

(e) any other personal information that you choose to send to me.

12.3.2 Before you disclose to me the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

12.4 Using your personal information

12.4.1 Personal information submitted to me through my website will be used for the purposes specified in this policy or on the relevant pages of the website.

12.4.2 I may use your personal information to:

(a) administer my website and business;

(b) personalise my website for you;

(c) enable your use of the services available on my website;

 (d) send statements, invoices and payment reminders to you, and collect payments from you;

(e) send you non-marketing commercial communications;

 (f) provide third parties with statistical information about my users (but those third parties will not be able to identify any individual user from that information);

(g) deal with enquiries and complaints made by or about you relating to my website;

(h) keep my website secure and prevent fraud;

(i) verify compliance with the terms and conditions governing the use of my website

12.4.3 I will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

12.5 Disclosing personal information

12.5.1 I may disclose your personal information to any of my employees, officers, insurers, professional advisers, agents or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

12.5.2 I may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend my legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that I am (or are contemplating) selling; and

(e) to any person who I reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in my reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

12.5.3 Except as provided in this policy, I will not provide your personal information to third parties.

12.6 Retaining personal information

12.6.1 This Section sets out my data retention policies and procedure, which are designed to help ensure that I comply with our legal obligations in relation to the retention and deletion of personal information.

12.6.2 Personal information that I process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

12.6.3 Notwithstanding the other provisions of this Section

12.6, I will retain documents (including electronic documents) containing personal data:

(a) to the extent that I am required to do so by law;

(b) if I believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend my legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

12.7 Security of your personal information

12.7.1 I will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

12.7.2 I will store all the personal information you provide on a hired secure (password- and firewall-protected) servers.

12.7.3 You acknowledge that the transmission of information over the internet is inherently insecure, and I cannot guarantee the security of data sent over the internet.

12.8 Amendments

12.8.1 I may update this policy from time to time by publishing a new version of my website disclaimer  and privacy policy on my counselling website

12.8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

12.9 Your rights

12.9.1 You may instruct us to provide you with any personal information I hold about you; provision of such information will be subject to:

(a) the payment of a fee

(currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity (for this purpose, I will usually accept a photocopy of your passport and a copy of a utility bill showing your current address).

12.9.2 I may withhold personal information that you request to the extent permitted by law.

12.9.3 You may instruct me at any time not to process your personal information for marketing purposes.

12.9.4 In practice, you will usually either expressly agree in advance to my use of your personal information for marketing purposes, or I will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

12.10 Third party websites

12.10.1 My website includes hyperlinks to, and details of, third party websites.

12.10.3 I have no control over, and are not responsible for, the privacy policies, content and practices of third parties.

12.11 Updating information

12.11.1 Please let us know if the personal information that I hold about you needs to be corrected or updated.

13. My details

13.1 This website is owned and operated by Ramona Haetzer

13.2 I am registered in Scotland and my registered office is at 59 Highfield, Forres, IV36 1FN.

13.3 My principal place of business is at 59 Highfield, Forres, IV36 1FN.

13.4 You can contact me by writing to the business address given above, by using my website contact form, by email to or by telephone on 01309358098.

14. Online Shop

14.1. Shop, Delivery and Return Policies for Physical Goods in my Online Store

14.1.1. Completely FREE UK Delivery only via Royal Mail 2nd Class, Typical delivery time is 3-8 working days.

14.1.2. Returns and Refunds

I accept refunds and exchanges for 14 days from the point of delivery. If 14 days have gone by since your delivery date, unfortunately I can’t offer you a refund or exchange. To be eligible for a return of an item you must contact me by email to request the return and reasonable care must be taken to return the goods in the condition received. It must also be unopened and unused. Once you’ve cancelled the order, you must send the parcel back to me within 14 days. Please send the item to, Ramona Haetzer, 59 Highfield, Forres, IV36 1FN.

Once we get the returned item, you’ll be refunded the price of the item(s) within 14 days. You’ll be responsible for the cost of returning the item to me, unless I delivered it to you in error or it is faulty. Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

I only replace items if they are defective or damaged.

All Emails will be answered in a timely manner during Working hours.

14.2. Online Shop Non-physical goods 

14.2.1. Booking Counselling Session(s), Supervision Session(s), Mindfulness Course(s), Massages incl. Reflexology and Cancellation Fee(s) online

14.2.2. You must check availability first before paying your session online.

14.2.3. Multi session offer not valid with any other offer, promotion or discount. No refund after 1st session is completed, all 10 sessions must be completed in 12 month and any session not completed in this window will expire. There will be no refund for unused Sessions. You can change your appointment only if 24 hours or more notice of cancellation is given. If less than 24 hours notice is given then no credit for a new appointment. 

14.2.4 Cancellation Fee in my online store is for 1 session if you cancel your appointment 24 hours or less before your appointment starts.

15. Payments

15.1. Payments must be made within 14 days.

15.2. I may charge a Late Payment Fee of 15% of the total sum thereafter

16. All information & prices correct at time of publishing and subject to change without notice.

Thank you for your patience to read my Website Disclaimer.